Security and Privacy

bib88 Privacy Policy — Your Information Is Fully Protected

bib88 gives the highest priority to protecting your personal information. Learn in detail here about what information we collect, how we use it, and what steps we take to protect your privacy.

Last Updated: January 2026

This privacy policy applies to all services, websites, and mobile services of the bib88 platform. By using bib88's services, you agree to this privacy policy. Please read this document carefully in full. If any changes are made to this policy, we will notify you through the appropriate channel.

1

Introduction and Scope

bib88 is a trusted online betting and casino platform for players in Bangladesh. Ensuring the protection and privacy of your personal information is a core part of our responsibility in delivering our services. This privacy policy explains how bib88 collects, uses, stores, and keeps your information secure.

This policy covers the following:

  • What types of personal information we collect
  • How and for what purposes we use that information
  • With whom we may share your information
  • What steps we take to protect your information
  • Your rights and how to contact us
2

What Information We Collect

2.1 Registration and Identity Information

When you create an account on bib88, we collect the following information:

  • Full name and date of birth (for age verification — for users aged 21 and above only)
  • Email address and contact details
  • Government-issued ID information (National ID card or passport)
  • Residential address

2.2 Financial Information

To process deposits and withdrawals, we collect:

  • bKash, Nagad, Rocket, or Upay mobile banking number
  • Bank account details (for bank transfers)
  • Transaction history and amount information
  • Documents required for financial verification

Note: We do not store full credit or debit card numbers.

2.3 Usage Information

When you use our platform, the following is collected automatically:

  • IP address and device identifier information
  • Browser type, operating system, and device model
  • Time spent on the site, pages visited, and click data
  • Betting and gaming activity logs
  • Information collected through cookies and similar tracking technologies
3

Purpose of Using Information

bib88 uses your personal information only for specific and legitimate purposes. The main reasons for our use of information are outlined below:

  • Account Management: To create, verify, and manage your account and to ensure secure login.
  • Identity Verification (KYC): To confirm the user's age and identity and to prevent fraud.
  • Financial Transactions: To carry out all financial activities including deposits, withdrawals, and bonus payments.
  • Customer Support: To provide assistance via 24/7 live chat and email and to resolve complaints.
  • Platform Improvement: To improve the quality of our services, fix issues, and add new features.
  • Security Protection: To manage measures against fraud, hacking, and money laundering.
  • Responsible Gaming: To identify signs of addiction and to take timely action to protect players.
  • Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory bodies.
  • Communication and Notifications: To send important updates, security alerts, and relevant promotional information (based on consent).

We never sell your information or share it without authorization for third-party advertising purposes.

4

Information Sharing and Disclosure

4.1 Sharing Information with Third Parties

bib88 may share your information with third parties in the following circumstances:

  • Payment Processors: With bKash, Nagad, Rocket, Upay, and associated banks to complete transactions.
  • Technology Partners: With service providers required for server hosting, data protection, and platform operations.
  • Game Providers: With game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming to ensure game integrity.
  • Identity Verification Services: To complete the KYC process.

4.2 Disclosure of Information for Legal Reasons

In the following cases, we may disclose information as part of a legal obligation:

  • In response to a court order or a lawful request from a law enforcement agency
  • To comply with anti-money laundering (AML) or counter-terrorism financing laws
  • To assist in fraud investigations
  • To protect the company's legal rights, property, or security

4.3 What We Never Do

  • Your personal information is never sold.
  • Your financial information is not given to any advertising company without authorization.
  • Your password is never stored in plain readable form.
5

Cookies and Tracking Technology

5.1 What Are Cookies and Why We Use Them

Cookies are small text files stored in your browser. bib88 uses cookies for the following purposes:

  • Essential Cookies: To maintain login sessions and run the core functions of the platform.
  • Performance Cookies: To measure and improve the speed and performance of the site.
  • Analytics Cookies: To analyze user behavior and improve the quality of services.
  • Preference Cookies: To remember your language and settings.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, please be aware that disabling essential cookies may cause some features of the site to not work properly and may affect your gaming experience.

6

Information Protection and Security

bib88 uses industry-standard technology and methods to ensure the security of your information:

🔒 SSL Encryption

All our data transmissions are secured through SSL/TLS encryption technology. All communication between your browser and our servers is encrypted.

🛡️ Firewall and Intrusion Detection

Advanced firewalls and intrusion detection systems protect our network from unauthorized access.

🔑 Password Protection

User passwords are stored using strong hashing algorithms. No member of our staff can view your password.

🔐 Two-Factor Authentication

For added security, we support Two-Factor Authentication.

No data transmission over the internet is completely risk-free. We take the highest security measures, but in the event of a data breach, we will notify you promptly.

7

Data Retention Period

bib88 retains your personal information in accordance with the following policies:

  • Account Information: Retained while your account is active and, after closure, for the period required to meet legal obligations.
  • Financial Transaction Records: Retained for the period required to comply with financial regulations.
  • Gaming Logs: Kept for a set period for the purpose of dispute resolution and auditing.
  • Communication Records: Customer service-related records are retained for the required period.

After the set period, information is securely deleted or anonymized.

8

Your Rights

As a bib88 user, you have the following rights regarding your own information:

📋 Right to Access

You may request to know what information we hold about you. We will inform you in detail within a set timeframe.

✏️ Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will update it as quickly as possible.

🗑️ Right to Erasure

In certain circumstances you may request that your information be deleted, however this may not be fully possible where legal obligations exist.

⏸️ Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

📦 Right to Data Portability

You may request your information in a common format so that it can be transferred elsewhere if needed.

🚫 Right to Object

For marketing communications or profiling, you may object and withdraw your consent at any time.

To exercise these rights or for any questions, contact us by email at [email protected] — we will endeavor to respond within 30 business days.

9

Protection of Minors

bib88 is for users aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification during the registration process is an important part of our platform.

If we become aware that a minor is using our platform, we will immediately close that account and delete any information collected.

If a parent or guardian believes their child is attempting to use our services, please let us know at [email protected].

10

International Data Transfer

Our servers and some service providers may be located outside Bangladesh. When your information is transferred to another country, we ensure that appropriate protective measures are in place. We work only with trusted and established partners who comply with international data protection standards.

11

Policy Changes

bib88 reserves the right to update this privacy policy at any time. For any significant changes, we will:

  • Publish a notice on the website
  • Notify registered users by email
  • Update the "Last Updated" date at the top of the page

Continuing to use the site after changes means you agree to the new policy. We recommend that you review this page regularly.

12

Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

📧 Email Support

For privacy requests and complaints: [email protected]

We generally try to respond within 30 business days.

💬 Live Chat

For immediate assistance, use our 24/7 Bengali live chat service. Our support team is always ready to help you.

Available around the clock, based on Bangladesh Standard Time (BST, UTC+6).

For more information, please also read our Terms and Conditions and Responsible Gaming pages.